Disclaimer

1. Health and Condition of Fish.
All live fish sold are carefully selected and packed to ensure they arrive in optimal condition. However, factors such as shipping conditions and handling can affect fish health, please inform us immediately on: Office: 0330 043 6676 / Mobile/WhatsApp: 07596 101873

2. Fish Food.
Our fish food is shipped by Royal Mail Tracked 48 hour, please ensure your mobile is given when placing your order for delivery updates.

Live Fish Shipping Cost: The cost for shipping live fish is only £14.99 per box, additional boxes are £14.99 each, we offer next day delivery on Live Fish using a licensed live fish courier. Please ensure your mobile is given for delivery updates, if the number given is a landline number then no delivery updates can be given.

3. Tracking and Confirmation.
Once your order is shipped, you’ll receive a confirmation text with tracking details. This allows you to follow your order’s journey right up to your doorstep, this only applies if you gave a mobile number when you placed an order.

4. Delivery Restrictions.
Delivery Area: Currently, we only deliver to England, Scotland and Wales. There are some parts of the country that we cannot deliver to, if your address is one of these we will have to cancel your order and issue a full refund, not sure then please contact us first before placing an order.

Unfortunately, we don’t deliver to Ireland.

Weather Conditions: For the well-being of the fish, shipments may be delayed during extreme weather conditions, staff shortages or traffic. Please rest assured that our live fish are packed with love and care and should get to you as lively as they left us.

5. Receiving Your Fish
To ensure a smooth transition, please be available to receive your fish on the expected delivery date and sign for the delivery. Unattended deliveries of live fish may void any claims for DOD (dead on arrival).

Upon receiving your fish, we recommend following our care instructions for acclimation, a leaflet will be enclosed in the box with your fish.

6. Returns and Refunds
Due to the nature of live fish, we do not accept returns.
We will however refund in full for our fish food if it is sent back un-opened.

Thank you for choosing N Koi! We’re committed to making your shopping experience as smooth and enjoyable as possible. If you have any additional questions, feel free to contact us on:

Email: hello@nkoi.co.uk
Office: 0330 043 6676
Mobile/WhatsApp: 07596 101873