At N-Koi, we prioritise the safe and timely delivery of all our products, especially live fish. Here’s everything you need to know about our shipping process:
1. Delivery for Live Fish Orders
Next-Day Delivery: All live fish orders are charged at £19.99 for delivery, and additional fish orders are charged at £19.99. All live fish orders are packed with love and care. If you would like to save on delivery charges then please give us a call and we may be able to include 2 orders of live fish in 1 box.
Packaging: To protect the fish during transit, each order is carefully packed with love and care with sufficient oxygen. This ensures they arrive safely at your door.
2. Fish Food
Shipping: Our fish food and pond accessories are collected by Royal Mail 6 days per week, this is Monday to Saturday, ensuring you get your order in the fastest time possible.
Shipping Cost: There is no cost for shipping for all our fish food and pond accessories, it’s FREE.
3. Tracking and Confirmation
Once your order is shipped, you’ll receive a confirmation text with tracking details. This allows you to follow your order’s journey right up to your doorstep. Please note a mobile number must be given when placing your order, if you give a landline number then texts wont be sent.
4. Delivery Restrictions
Delivery Area: Currently, we only deliver within the UK. Unfortunately, we cannot ship live fish internationally or to Ireland.
Weather Conditions: For the well-being of the fish, we may delay your order during extreme weather conditions. If your order is affected, we will contact you immediately.
5. Receiving Your Fish
To ensure a smooth transition, please be available to receive your fish on the expected delivery date. Unattended deliveries of live fish may void any claims for damages. Upon receiving your fish, we recommend following our care instructions for acclimation and one of our leaflets for this will be in with your order.
6. Issues with Your Order
If you encounter any issues with your shipment, please contact us within 24 hours of delivery at neil@nkoi.co.uk or call 07596 101873. We’re here to help resolve any concerns promptly.
7. Returns and Refunds
Due to the nature of live fish, we do not accept returns. If your order arrives damaged or if there are any issues, please reach out immediately for support.
Thank you for choosing N-Koi!
We’re committed to making your shopping experience as smooth and enjoyable as possible. If you have any additional questions, feel free to use our contact page.
