Shipping Information

At N-KOI, we prioritize the safe and timely delivery of all our products, especially live fish. Here’s everything you need to know about our shipping process:

1. Delivery for Live Fish Orders

• Next-Day Delivery: All live fish orders are eligible for free next-day delivery across the UK. Orders placed before 12 PM are shipped the same day to ensure your fish arrive quickly and in optimal health.
• Special Packaging: To protect the fish during transit, each order is carefully packed in temperature-controlled, insulated boxes with sufficient oxygen supply. This ensures they arrive safely at your door.

2. Fish Food and Supplies

• Standard Shipping: Fish food and other supplies are shipped with a standard delivery timeframe of 3–5 business days.
• Shipping Cost: Orders over £50 qualify for free shipping. A flat rate of £5 applies to orders under £50.

3. Tracking and Confirmation

• Once your order is shipped, you’ll receive a confirmation email with tracking details. This allows you to follow your order’s journey right up to your doorstep.

4. Delivery Restrictions

• Delivery Area: Currently, we only deliver within the UK. Unfortunately, we cannot ship live fish internationally at this time.
• Weather Conditions: For the well-being of the fish, shipments may be delayed during extreme weather conditions. If your order is affected, we will contact you immediately to reschedule delivery.

5. Receiving Your Fish

• To ensure a smooth transition, please be available to receive your fish on the expected delivery date. Unattended deliveries of live fish may void any claims for damages.
• Upon receiving your fish, we recommend following our care instructions for acclimation and tank setup.

6. Issues with Your Order

• If you encounter any issues with your shipment, please contact us within 24 hours of delivery at hello@nkoi.co.uk or call 07596 101873. We’re here to help resolve any concerns promptly.

7. Returns and Refunds

• Due to the nature of live fish, we do not accept returns. If your order arrives damaged or if there are any issues, please reach out immediately for support.

Thank you for choosing N-KOI! We’re committed to making your shopping experience as smooth and enjoyable as possible. If you have any additional questions, feel free to contact our team.