FAQ
What types of fish do you sell?
We specialize in Koi Carp, Butterfly Koi, Sarasa Comets, and Shubunkins. Each fish is carefully selected to ensure quality and health.
Do you offer free delivery?
Yes, we offer free next-day delivery on all live fish orders across the UK.
How are the fish packaged for delivery?
Our fish are packaged in temperature-controlled, insulated boxes with ample oxygen to ensure they arrive safely.
Can I return live fish?
For the health and safety of our fish, live returns are not accepted. However, if there are issues, please contact us within 24 hours of receiving your order.
What payment methods do you accept?
We accept major credit cards, debit cards, and secure payment options through our online checkout.
Don’t see your question here? Contact us at hello@nkoi.co.uk or call us at 07596 101873.
