Terms and Conditions

Welcome to N-KOI. By using our website and services, you agree to the following terms and conditions:

1. General Terms
   These terms govern your use of our website and all purchases made through our online store.

2. Product Information
   We strive to provide accurate descriptions and images of all our products, though variations may occur. All prices listed include applicable taxes.

3. Order Processing and Delivery
   Orders are typically processed within 1-2 business days, with free next-day delivery available for live fish. We are not responsible for delays caused by circumstances beyond our control.

4. Returns and Refunds
   For health and safety reasons, live fish are non-returnable. If you experience issues with your order, please contact us within 24 hours of delivery for resolution.

5. User Conduct
   By using our website, you agree to refrain from activities that could harm our site or disrupt services.

6. Liability
   N-KOI is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

For the full Terms and Conditions, please reach out to us at hello@nkoi.co.uk.